Emergency assistance
Fast help in an emergency: your checklist before calling. Every minute counts when a machine fails. Please briefly work through these points so we can provide targeted help immediately. This saves valuable diagnostic time:
1. Safety first!
- Is the machine safely disconnected from the power supply (emergency stop activated if necessary)?
- Is there a risk from leaking fluids (pumps) or heat?
2. Identify the symptoms
- Noise: Is there grinding, squeaking or clicking?
- Smell: Is there a scorched smell or a smell of burnt insulation (winding damage)?
- Temperature: Is the casing unusually hot, or is smoke appearing?
- Mechanical condition: Can the shaft or fan turn by hand (only when safely disconnected from power), or is it jammed?
3. Have the machine details ready (nameplate)
A photo of the nameplate is often the quickest solution. Please send it by email. We need:
- Manufacturer, model and part number
- Voltage (V), power (kW) and speed (rpm)
- Year of manufacture (if shown)
4. Check the surroundings
- Are any error messages shown on a display or frequency inverter?
- Has a fuse or motor protection circuit breaker tripped?
Have the information ready? Call us directly!
We will immediately discuss:
- Remote diagnosis: Can we resolve the problem by phone?
- On-site service: Should we send a technician as quickly as possible?
- Collection: Should we arrange direct collection for our workshop?
